First Line Managers

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Our first line manager programmes are for those who provide leadership of operational plans and workloads.  They are likely to be communicating plans and objectives, building engagement, managing individuals and team performance, supporting and leading change projects, and initiating improvement

Key Competencies for this group include: self management, team building and performance management skills, the ability to process and analyse information, awareness of customers/clients and their requirements, organisational policies and inter-personal dynamics

Leadership Development Options for this group are designed to needs of those involved but may include a blended approach of self directed learning, peer group learning and facilitated events. Assessment of learning for accreditation is through written assignment including project work which demonstrates ability to address a managerial/leadership issue and apply this within their own work environment as well as development of own leadership capacity.

Accreditation options: ILM Leadership and Management (level 3) Award, Certificate or Diploma

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